Travelcos.com Privacy Statement
CONTACT INFORMATION
If you have any questions or suggestions regarding our Privacy Statement, please
contact us at:
Email: info@travelcos.com
PRIVACY STATEMENT
We understand that making purchases online involves a great deal of trust on
your part; we take this trust very seriously. This Privacy Statement describes
the ways in which we will use the data you provide through this Travelcos.com
website ("our website"), which is owned and operated by Travelcos.com ("we" or
"us"). Please note that this Privacy Statement is an integral part of our
website and the services offered to you and cannot, in any way, be separated
from the Terms and Conditions of Use or from the membership, usage or
transaction process. By providing information through this site and/or by
establishing an account with us, you indicate your acceptance of the practices
described in this Privacy Statement.
INFORMATION COLLECTION AND USE
Reservation Orders
When you book a reservation through our website, we ask you to provide
personally identifiable information by filling out and submitting an online
customer profile form. This information includes: your name, home or work
telephone number, fax number, email address, and your credit card number,
expiration date, and billing address. We use this information to process and
book your reservation and to notify you of your reservation status by email or
fax. When you return to the site, we will ask for your email address and booking
reference and may ask for other key pieces of personally identifiable
information to enable you to access your reservation information.
We also ask you for personally identifiable information about other people for
whom you are booking reservations. You should obtain permission from these
individuals to provide us with their information. We use this information to
reserve the room with the hotel or other accommodation, and, if you so request,
to send each person an email notification of the reservation
Surveys & Contests
From time-to-time, we may request information from you through surveys or
contests. Participation in these surveys or contests is completely voluntary and
you therefore have a choice as to whether or not to provide this information.
The requested information typically includes contact information (such as name
and mailing address), and demographic information (such as postcode). Contact
information will be used to notify the winners and award prizes. Survey
information will be used for purposes of monitoring or improving the use and
satisfaction of our website. Although we may use a service provider to conduct
these surveys or contests, as we note in the section on "Information Sharing,"
these service providers may not use your personally identifiable information for
any secondary purpose.
Tags
In conjunction with our own and our affiliates' marketing campaigns, we may also
use technology to capture certain information relating to reservations you make
through our website. We will usually collect this information by placing a web
beacon (a single-pixel GIF) within our reservation pages. The information we
collect is anonymous and will include the total amount of the transaction and
the system-generated booking reference. We will use this information to monitor
the effectiveness of our marketing campaigns and may pass this on to our
affiliates for similar purposes. We may employ a third party service provider to
collate and report on the information collected.
COMMUNICATIONS FROM THE SITE
Trip Information and Customer Feedback
If you book a trip through the our website, in addition to notifying you of your
reservation status (see "Reservation Orders" above), we will send you an email
prior to your date of travel, containing up-to-date information relevant to your
trip and travel destination which you may find useful; we will on occasion
include information about other products and services which may be of interest
to you in connection with your forthcoming trip. We will give you the choice to
opt-out of receiving these emails for future reservations. In the interests of
maintaining a high standard of service for our customers, we may also send you
an email once you have completed your travel, so that you can provide us with
valuable feedback on your travel experience, although again, we will offer you
the choice of not receiving this.
Service Announcements
On rare occasions it is necessary to send out service-related announcements. For
instance, if our service is temporarily suspended for maintenance, we might send
you an email. Generally, you may not opt-out of these non-promotional
communications, although you can deactivate your membership.
Customer Service
We communicate with you on a regular basis by responding through email to
provide requested services.
Choice/Opt-out
We provide you with the opportunity to opt-out of having their information used
by Travelcos.com to send promotional communications. If you no longer wish to
receive our newsletter and promotional communications, you may opt-out of
receiving these communications following "unsubscribe" instreuctions given in
the emails you receive, or by contacting our customer services.
INFORMATION SHARING
Legal Disclaimer
Although we make every effort to preserve your privacy, we may be required by
law to disclose information you have provided in obtaining our travel products
or services. We may also disclose information against someone who poses a threat
to our interests (such as customer fraud) or whose activities could damage or
bring harm to others. In addition, it may be necessary for us to provide
customer information to third parties, such as credit card companies, for the
purpose of resolving disputes that arise in the normal course of business.
Authorised Service Providers
We share your personally identifiable information with authorised service
providers that perform certain functions or services on our behalf. For example,
we use an outside a credit card processing company and bank cheque processing
company to bill you for goods and services. We also rely on service providers to
fulfill orders, deliver packages, perform business and sales analysis, and
provide marketing assistance. These companies do not have any independent right
to share, store, or use the personally identifiable information we provide for
any secondary purpose. We also may contract with reputable third parties to
facilitate the distribution of survey, promotion, or sweepstakes programs. Upon
completion of these projects, all information is returned to us. Finally, we
will occasionally share aggregated information with our service providers. This
information does not contain any personally identifiable information and is used
to develop featured programs and content that will be of interest to our members
and our website visitors.
Suppliers
We provide information about travel either reserved or purchased on our website
to the suppliers who will fulfill your travel reservation. Although we offer
travel products from hotel, car rental and other suppliers that are reputable
companies, we have not placed limitations on these suppliers from using or
disclosing your information without your permission. Therefore, we encourage you
to review the information privacy practices of any travel suppliers whose
products you purchase on our website. In addition, these travel suppliers may
also contact you as necessary to obtain additional information about your
confirmed reservation.
Links
Please be aware that our website contains links that lead to other sites. These
sites may collect personally identifiable information from you. This Privacy
Statement does not cover the information collection practices or policies of
such websites.
INFORMATION SECURITY
We take steps to help protect the personally identifiable information you
provide to us. For example, we use leading encryption technology to encrypt
credit card numbers. We also restrict access to personally identifiable
information to those employees who need the information to perform a specific
job (for example, our billing clerk or a customer service representative). In
addition, the servers that store personally identifiable information are
contained in a locked facility. If you have any questions about the security of
your information, please send an email to Customer Care .
PRIVACY STATEMENT CHANGES
If we change our privacy practices, we will modify this Privacy Statement, and
its effective date, accordingly so that you will always know what information we
gather, how we might use it, and to whom we may disclose it. We also will notify
you of any material change to this Privacy Statement by placing a prominent
notice on our website. We encourage you to periodically review this Statement to
be informed of how we are protecting your information.